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Returns & Refunds

We pride ourselves on providing you with a highly satisfying online shopping experience.  If for whatever reason you are unhappy with your purchase you are welcome to return it to us within 14 days of purchase for a complete refund or exchange.

Please send returns or exchanges to:

  • MyPetShop
  • 
131 Hilton Highway
  • 
Washdyke
  • 
Timaru

Please provide your contact details along with a brief explanation regarding the nature of the return or exchange as this will help us rectify any problems or concerns to ensure the ultimate in satisfaction.

Contact Us

Please feel free to contact us if you have any questions or concerns about your order.